Privacy Policy

Last Updated: September 25, 2026

Thank you for visiting I'M A Plant ("I'M A Plant," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use imaplant.com (the "Website"), create an account, place an order, subscribe to our newsletter, contact us, or otherwise interact with our services.

By using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the Website.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use the Website, and information received from service providers that support our business.

Information You Provide to Us

Depending on how you interact with I'M A Plant, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Account login information
• Payment and transaction information
• Products ordered or considered
• Order history
• Information submitted through our contact forms
• Information provided when requesting customer support
• Newsletter subscription information
• Reviews, feedback, or other information you voluntarily submit
• Any other information you choose to provide to us

Payment information may be processed directly by our third-party payment service providers. We may not receive or store complete payment card information on our own systems.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through your browser, device, server logs, cookies, and similar technologies. This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Products viewed
• Links or pages accessed
• Date and time of Website visits
• Referring and exit pages
• Website interactions
• General usage and technical information

We use this information to operate, maintain, secure, and improve the Website and to better understand how visitors use our online store.

2. Cookies and Similar Technologies

I'M A Plant may use cookies, pixels, tags, local storage, and similar technologies to operate and improve the Website. Cookies may be used to:

• Keep products in your shopping cart
• Maintain your account and session
• Remember certain preferences
• Support checkout and payment functionality
• Understand Website traffic and usage
• Improve Website performance
• Provide relevant content or marketing where applicable
• Help prevent fraud and unauthorized activity

Some cookies may be placed by third-party service providers that provide functionality such as ecommerce, payment processing, analytics, advertising, customer support, or email marketing.

You can control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including shopping cart, account, checkout, or other features.

3. How We Use Your Information

We may use information we collect for legitimate business purposes, including to:

• Provide, operate, and maintain the Website
• Create and manage customer accounts
• Process and fulfill orders
• Process payments
• Calculate applicable taxes and shipping charges
• Arrange delivery and shipment of orders
• Provide order confirmations and updates
• Provide customer service and respond to inquiries
• Process returns, refunds, cancellations, and other order-related requests
• Maintain inventory and improve product availability
• Send transactional communications
• Send newsletters, restock alerts, seasonal offers, or other marketing communications where permitted
• Improve our products, services, Website, and customer experience
• Understand Website usage and customer preferences
• Detect, prevent, and investigate fraud, abuse, unauthorized transactions, and security incidents
• Protect our rights, property, Website, customers, and business
• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our terms, policies, and agreements
• Fulfill any other purpose disclosed to you when the information is collected or with your consent

4. Orders, Payments, and Shipping

When you place an order through I'M A Plant, information necessary to process and fulfill your order may be shared with third parties that assist us with payment processing, order fulfillment, shipping, delivery, fraud prevention, customer support, technology, and related services. This may include information such as your name, shipping address, billing information, email address, telephone number, order details, and transaction information.

Payment transactions are processed through third-party payment providers. I'M A Plant does not intend to store complete payment card information on its own systems.

The Website currently supports payment methods displayed at checkout, which may include Visa, Mastercard, PayPal, Apple Pay, and Google Pay.

5. Marketing Communications

If you subscribe to the I'M A Plant newsletter or otherwise provide consent to receive marketing communications, we may send you information about products, restock alerts, seasonal offers, promotions, or other updates.

You may unsubscribe from marketing emails at any time by:

• Selecting the unsubscribe option included in the email; or
• Contacting us using the information provided below.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications that are necessary to fulfill an order or provide services to you.

6. How We Share Information

We do not sell your personal information for money.

We may disclose information to third parties when reasonably necessary to operate our business and provide our products and services. These parties may include:

• Payment processors
• Ecommerce and technology providers
• Shipping and delivery providers
• Order fulfillment providers
• Customer service providers
• Email and marketing service providers
• Website analytics and technology providers
• Fraud prevention and security providers
• Professional advisors, such as accountants, attorneys, or consultants
• Government authorities or law enforcement when legally required
• Companies involved in a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business

We may also disclose information when necessary to protect the rights, property, safety, or security of I'M A Plant, our customers, our Website, or others. We may share aggregated or de-identified information that does not reasonably identify an individual.

7. Third-Party Services and Links

The Website may use third-party services to provide functions such as payment processing, ecommerce functionality, analytics, shipping, communications, marketing, and customer support. Third-party services operate under their own privacy policies and terms. We encourage you to review the privacy policies of third-party services before providing information to them.

The Website may also contain links to third-party websites. I'M A Plant is not responsible for the privacy practices, content, or security of websites that we do not operate.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

If you create an account on the Website, you are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and accounting records, providing customer services, complying with legal obligations, resolving disputes, enforcing agreements, preventing fraud, and protecting our rights.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding the personal information we maintain about you. These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how personal information is collected and used
• Opt out of certain marketing communications
• Exercise applicable rights regarding certain data processing activities

Certain information may be exempt from deletion or other requests when we are required or permitted by law to retain it, including information necessary to complete transactions, prevent fraud, maintain security, comply with legal obligations, or establish, exercise, or defend legal claims.

To exercise an applicable privacy right, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

11. California Privacy Rights

This section applies to California residents to the extent required by applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information

Depending on how you interact with I'M A Plant, we may collect categories of personal information that can include:

• Identifiers, such as name, email address, telephone number, postal address, and IP address
• Customer records information, such as billing, shipping, and contact information
• Commercial information, such as products purchased, ordered, or considered
• Internet or other electronic network activity information, such as interactions with our Website
• Inferences or preferences that may be derived from interactions with our Website, where applicable

The specific information collected depends on how you interact with our Website and services.

California Right to Know

Subject to applicable law and verification requirements, California residents may have the right to request information about the personal information we collect, use, and disclose. This may include:

• Categories of personal information collected
• Categories of sources from which information is collected
• Business or commercial purposes for collecting or using information
• Categories of third parties to whom information is disclosed
• Specific pieces of personal information, where required by law

California Right to Delete

Subject to applicable exceptions, California residents may request deletion of personal information collected from them. We may retain information when permitted or required by law, including information necessary to complete a transaction, provide a requested product or service, detect security incidents, prevent fraud, comply with legal obligations, or exercise or defend legal rights.

California Right to Correct

California residents may have the right to request correction of inaccurate personal information, subject to applicable law and verification requirements.

Right to Opt Out of Sale or Sharing

I'M A Plant does not sell personal information for monetary consideration. If our use of third-party advertising or analytics technologies is considered a "sale" or "sharing" of personal information under applicable California law, you may have additional rights to opt out of such activities.

Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law. To submit a California privacy request, contact us using the information below.

12. Children's Privacy

The Website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to us, please contact us.

13. International Visitors

I'M A Plant is a United States-based business and the Website is intended primarily for customers in the United States. If you access the Website from outside the United States, your information may be transferred to, processed, and stored in the United States or other locations where our service providers operate. Privacy protections in those locations may differ from those in your jurisdiction.

14. Do Not Track

Some web browsers offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals unless required by applicable law. Where applicable law requires us to recognize legally recognized opt-out preference signals, we will process those signals as required.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, Website, technology, legal requirements, or privacy practices. When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy and may provide additional notice where required by law.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes use of the Website subject to the updated policy, to the extent permitted by law.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way I'M A Plant handles personal information, please contact us:

• I'M A Plant, United States
• Email: hello@imaplant.com
• Phone: +1 (630) 833-3988
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM

You may also reach us through our Contact Us page.