Refunds, Returns & Replacements Policy
Last Updated: September 25, 2026
At I'M A Plant, we want you to be confident in every order. If your order arrives damaged, defective, incorrect, or you simply need to return an eligible product, we're here to help.
This Refunds, Returns & Replacements Policy explains the conditions and process for returns, refunds, and replacements for purchases made through imaplant.com.
1. 7-Day Return Window
I'M A Plant accepts eligible return requests made within 7 calendar days of the date your order is delivered. To be eligible for a standard return:
- The return request must be submitted within 7 calendar days of delivery.
- The product must be unused and in resalable condition.
- The product must be returned in its original packaging, where applicable.
- The product must include all original components and packaging.
- The product must not have been altered, damaged, or used.
- You must provide your original order number or other information sufficient for us to locate the purchase.
Returns requested after the 7-day return window may not be accepted, except where a different remedy is required by applicable law or the issue involves a damaged, defective, or incorrectly shipped product.
2. How to Request a Return
Before sending anything back, contact us at:
- Email: hello@imaplant.com
- Phone: +1 (630) 833-3988
Please provide:
- Your name;
- Order number;
- Product name;
- Reason for the return; and
- Photos or other supporting information, if requested.
Do not ship a product back to us without receiving return instructions from I'M A Plant first. Once your request is reviewed, we will let you know whether the return is approved and provide the applicable return instructions.
3. Damaged Products
Please inspect your order promptly after delivery. If your product arrives damaged, contact us as soon as reasonably possible. We recommend contacting us within 7 calendar days of delivery so that we can investigate and resolve the issue efficiently.
Please provide:
- Your order number;
- A description of the damage;
- Photos of the affected product;
- Photos of the shipping box and packaging; and
- Any other information reasonably requested by our team.
Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.
4. Incorrect Products
If you receive a product that is different from what you ordered, please contact us before using the product. If the error was made by I'M A Plant, we may arrange for the incorrect product to be returned and provide the correct product, a replacement, or a refund, as appropriate.
5. Defective Products
If you believe a product has a manufacturing defect, contact us with your order number and a description of the issue. We may request photographs, product information, lot or batch information, or other documentation to evaluate the claim. If a product is determined to be defective, I'M A Plant may provide a replacement or refund, subject to applicable law and the circumstances of the claim.
6. Replacements
When a replacement is approved, we will generally replace the affected product with the same product and, where applicable, the same quantity. If the original product is unavailable, we may offer:
- A comparable replacement;
- A refund; or
- Another appropriate resolution.
Replacement availability is subject to inventory.
7. Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase. Refund processing times may vary depending on your bank, credit card issuer, payment provider, or other financial institution. Once I'M A Plant processes an approved refund, we are not responsible for additional processing delays imposed by your financial institution.
8. Return Shipping
For standard customer-requested returns, the customer may be responsible for the cost of return shipping unless otherwise stated by I'M A Plant. If the return is due to an error by I'M A Plant, a damaged product, an incorrect product, or a qualifying product defect, I'M A Plant may provide return-shipping instructions or otherwise arrange for the return. Original shipping charges are generally non-refundable for standard customer-requested returns unless otherwise required by applicable law.
9. Products That Are Not Eligible for Standard Returns
For health, safety, hygiene, and product-integrity reasons, certain products may not be eligible for return once they have been opened, used, or removed from their original packaging.
A standard return may also be refused if the product:
- Has been used;
- Has been damaged after delivery;
- Has been altered or modified;
- Is missing original packaging or components;
- Is not in resalable condition;
- Is returned without prior authorization; or
- Was purchased through a third party rather than directly from I'M A Plant.
These restrictions do not limit rights or remedies that cannot legally be excluded under applicable law.
10. Sale, Promotional, and Clearance Products
Products purchased during a sale, promotion, or clearance event may be subject to additional return conditions disclosed at the time of purchase. Any special return restrictions displayed on a product page, promotional offer, checkout page, or order confirmation will apply to that purchase, subject to applicable law.
11. Promotional Codes and Discounts
If an order was purchased using a promotional code, discount, bundle offer, or other promotion, the refund will generally be based on the actual amount paid for the returned product. Promotional codes, discounts, and promotional benefits are generally not refundable or convertible to cash unless otherwise stated or required by applicable law.
12. Bundles and Multi-Product Offers
Products purchased as part of a bundle or promotional package may be subject to additional return conditions. Individual items from a bundle may not be eligible for a separate refund where doing so would defeat the terms of the original promotion. If an eligible bundle is returned in accordance with this policy, the refund will generally be based on the actual amount paid for the eligible products.
13. Order Cancellation
If you need to cancel an order, contact us as soon as possible at hello@imaplant.com. We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the order may need to be handled under the applicable return procedure.
14. Unauthorized Returns
Please do not send products back to I'M A Plant without receiving return instructions first. Unauthorized returns may be delayed, refused, or returned to the sender at the sender's expense.
15. Return Approval
Submitting a return request does not automatically mean that the return has been approved. I'M A Plant may review the order, product condition, reason for return, delivery information, and supporting documentation before approving a return, refund, or replacement. We will communicate the applicable next steps after reviewing your request.
16. Fraudulent or Abusive Return Activity
To the extent permitted by applicable law, I'M A Plant reserves the right to investigate suspected fraudulent, abusive, or repeated return activity. Where permitted by law, we may refuse future returns or replacements associated with fraudulent or abusive activity. Nothing in this section limits any consumer rights that cannot legally be waived.
17. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded or waived under applicable federal, state, or local law. Where applicable law provides rights or remedies beyond those described in this policy, those rights will continue to apply.
18. Changes to This Policy
I'M A Plant may update this Refunds, Returns & Replacements Policy from time to time. Any changes will be posted on this page with an updated Last Updated date. The policy applicable to a particular purchase will generally be the version in effect at the time of that transaction, subject to applicable law.
19. Contact Us
For questions regarding refunds, returns, replacements, damaged products, defective products, or incorrect orders, please contact us:
- I'M A Plant, United States
- Email: hello@imaplant.com
- Phone: +1 (630) 833-3988
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM
You can also reach our team any time through our Contact Us page.